As some­one who has worked in emer­gency ser­vices I can con­firm that this course is rel­e­vant and accu­rate to real world sce­nar­ios. I also appre­ci­ate that the instruc­tor has expe­ri­ence with what he is teach­ing which adds cred­i­bil­i­ty to his pre­sen­ta­tion. This was a great refresh­er and I think it is use­ful in our work­place. — Anony­mous


Good pre­sen­ta­tion. Clear. Very rel­e­vant. — Anony­mous


I admit, I was skep­ti­cal about receiv­ing this train­ing from a for­mer police offi­cer but I was pleas­ant­ly sur­prised with the focus on empa­thy and hear­ing the oth­er sides per­spec­tive. Thank you. — Anony­mous


This course was so great! Last dis­cus­sion about coun­selling was very impact­ful and val­ued. Visu­als were great. Easy phras­es to remem­ber. Very help­ful for our jobs. — Anony­mous


Pre­sen­ta­tion was great over­all. Humour helped things move on well. Lots of info. — Anony­mous


Good infor­ma­tion. Good exam­ples. Encour­ag­ing envi­ron­ment. Expe­ri­enced instruc­tor. — Anony­mous


Great info. Chris can relate to the work from his pre­vi­ous expe­ri­ence as a police offi­cer. Great slides and com­mu­ni­ca­tion with the group. Good length of time for the course. Not too long. Not too short. — Anony­mous


Very well pre­sent­ed. Vocal­ized well through room. Excel­lent exam­ples. Great inter­ac­tion with par­tic­i­pants. — Anony­mous


Very infor­ma­tive. Great sto­ries. Prac­ti­cal exam­ples. — Anony­mous


Very won­der­ful pre­sen­ta­tion. I enjoyed lis­ten­ing to the instruc­tors per­son­al expe­ri­ence that we could relate to emo­tion­al­ly. Great Pre­sen­ta­tion!- Anony­mous


Very use­ful. Cov­ered a lot of top­ics. Great engage­ment. Good use of exam­ples. Good par­tic­i­pa­tion. Help­ful tips. Lots of use­ful tools for iden­ti­fy­ing and de-esca­lat­ing con­flict before it becomes aggres­sive or vio­lent. — Anony­mous


Engag­ing speak­er. Cool exam­ples. Rel­e­vant pos­si­ble sce­nar­ios to our work­place. — Anony­mous


Good lis­ten­ing tac­tics. — Anony­mous


Great con­tent. Deliv­ered a lot of infor­ma­tion in a short peri­od of time. Good staff engage­ment. — Anony­mous


Very use­ful. Very engag­ing. Exam­ples were good but not over the top. Good sce­nar­ios. — Anony­mous


Lots of real life exam­ples and pro­mot­ing dis­cus­sion. — Anony­mous


Very well pre­sent­ed. Infor­ma­tive. Cap­ti­vat­ing. — Anony­mous


Infor­ma­tion rel­e­vant to the job. Good anec­dotes. Love in-class par­tic­i­pa­tion. — Anony­mous


Top­ics rel­e­vant to our work­place. Good deliv­ery. Instruc­tor demon­strates skills using ver­bal tech­niques. — Anony­mous


I liked…Many great exam­ples. Do’s and don’ts. Aggres­sors and what to watch for. Lan­guage to use. — Anony­mous


Inter­ac­tive. Ani­mat­ed and engag­ing. Exam­ples were prac­ti­cal for work set­ting and in gen­er­al can be applied across many sit­u­a­tions in life. Flow was a pace I liked. — Anony­mous


I real­ly learned how to embrace fear and be chal­lenged. I like how it was all pre­sent­ed in a cap­ti­vat­ing way. It wast hard to focus, Every­thing will be help­ful for my per­son­al life too because I live alone. — Anony­mous


Real­ly amaz­ing new tech­niques to use in var­i­ous sit­u­a­tions. Will def­i­nite­ly make me think more about how my actions/ reac­tions can affect oth­ers (ie. rest­ing bitch face). -Anony­mous