Not at all what I expect­ed. Great sem­i­nar. I real­ly liked how Chris gave excel­lent exam­ples. I real­ly liked that he didn’t sug­ar coat things and used “real” lan­guage. Great tools to use at work and in real life. Thank you. — Anony­mous


Chris is an engag­ing speak­er. Dos­es of humour keep it light but the police back­ground shows that he speaks from expe­ri­ence. I appre­ci­ate the focus on de-esca­la­tion, tips on how to be approachable/ understood/ like­able and that sim­ply lis­ten­ing can some­times be enough. — Anony­mous


Excel­lent sem­i­nar. Great  local ref­er­ences and exam­ples. Great pace. Lots of time to absorb the mate­r­i­al. — Anony­mous


Great job Chris. Enjoyed and learned some new mate­r­i­al to deal with aggres­sive peo­ple. - Anony­mous


Great instruc­tor. Good to have Vic­to­ria prob­lems as exam­ples. Instruc­tor was well aware of our chal­lenges and the clients we deal with. Thank you! — Anony­mous


Facts fol­lowed up with rel­e­vant exam­ples. Relat­able info. - Anony­mous


I was very impressed with how much this course focused on empa­thy and under­stand­ing. - Anony­mous


Loved the per­son­al sto­ries. Great speak­er. Great sense of humour. Good pac­ing. — Anony­mous


Thank you for the vul­ner­a­ble sto­ry. Kind/warm. Fun­ny. Acknowl­edg­ing the swear­ing and acknowl­edg­ing us yelling. Self dep­re­cat­ing jokes were great for humour and rap­port. - Anony­mous


Great exam­ples. — Anony­mous


Infor­ma­tive. Well paced. Rel­e­vant sto­ries. - Anony­mous

Great pre­sen­ta­tion. Very inter­ac­tive and relat­able. Thank you!

Every­thing was great. Thank you!

As some­one who has worked in emer­gency ser­vices I can con­firm that this course is rel­e­vant and accu­rate to real world sce­nar­ios. I also appre­ci­ate that the instruc­tor has expe­ri­ence with what he is teach­ing which adds cred­i­bil­i­ty to his pre­sen­ta­tion. This was a great refresh­er and I think it is use­ful in our work­place. — Anony­mous


Good pre­sen­ta­tion. Clear. Very rel­e­vant. — Anony­mous


I admit, I was skep­ti­cal about receiv­ing this train­ing from a for­mer police offi­cer but I was pleas­ant­ly sur­prised with the focus on empa­thy and hear­ing the oth­er sides per­spec­tive. Thank you. — Anony­mous


This course was so great! Last dis­cus­sion about coun­selling was very impact­ful and val­ued. Visu­als were great. Easy phras­es to remem­ber. Very help­ful for our jobs. — Anony­mous


Pre­sen­ta­tion was great over­all. Humour helped things move on well. Lots of info. — Anony­mous


Good infor­ma­tion. Good exam­ples. Encour­ag­ing envi­ron­ment. Expe­ri­enced instruc­tor. — Anony­mous


Great info. Chris can relate to the work from his pre­vi­ous expe­ri­ence as a police offi­cer. Great slides and com­mu­ni­ca­tion with the group. Good length of time for the course. Not too long. Not too short. — Anony­mous


Very well pre­sent­ed. Vocal­ized well through room. Excel­lent exam­ples. Great inter­ac­tion with par­tic­i­pants. — Anony­mous


Very infor­ma­tive. Great sto­ries. Prac­ti­cal exam­ples. — Anony­mous


Very won­der­ful pre­sen­ta­tion. I enjoyed lis­ten­ing to the instruc­tors per­son­al expe­ri­ence that we could relate to emo­tion­al­ly. Great Pre­sen­ta­tion!- Anony­mous


Very use­ful. Cov­ered a lot of top­ics. Great engage­ment. Good use of exam­ples. Good par­tic­i­pa­tion. Help­ful tips. Lots of use­ful tools for iden­ti­fy­ing and de-esca­lat­ing con­flict before it becomes aggres­sive or vio­lent. — Anony­mous


Engag­ing speak­er. Cool exam­ples. Rel­e­vant pos­si­ble sce­nar­ios to our work­place. — Anony­mous


Good lis­ten­ing tac­tics. — Anony­mous


Great con­tent. Deliv­ered a lot of infor­ma­tion in a short peri­od of time. Good staff engage­ment. — Anony­mous


Very use­ful. Very engag­ing. Exam­ples were good but not over the top. Good sce­nar­ios. — Anony­mous


Lots of real life exam­ples and pro­mot­ing dis­cus­sion. — Anony­mous


Very well pre­sent­ed. Infor­ma­tive. Cap­ti­vat­ing. — Anony­mous


Infor­ma­tion rel­e­vant to the job. Good anec­dotes. Love in-class par­tic­i­pa­tion. — Anony­mous


Top­ics rel­e­vant to our work­place. Good deliv­ery. Instruc­tor demon­strates skills using ver­bal tech­niques. — Anony­mous


I liked…Many great exam­ples. Do’s and don’ts. Aggres­sors and what to watch for. Lan­guage to use. — Anony­mous


Inter­ac­tive. Ani­mat­ed and engag­ing. Exam­ples were prac­ti­cal for work set­ting and in gen­er­al can be applied across many sit­u­a­tions in life. Flow was a pace I liked. — Anony­mous


I real­ly learned how to embrace fear and be chal­lenged. I like how it was all pre­sent­ed in a cap­ti­vat­ing way. It wast hard to focus, Every­thing will be help­ful for my per­son­al life too because I live alone. — Anony­mous


Real­ly amaz­ing new tech­niques to use in var­i­ous sit­u­a­tions. Will def­i­nite­ly make me think more about how my actions/ reac­tions can affect oth­ers (ie. rest­ing bitch face). -Anony­mous


Good tem­po of speech. Good overview. Engag­ing instruc­tor. -Anony­mous


Infor­ma­tive. Fun learn­ing. Great sto­ries. Relat­able. (Instruc­tor) kept the pace and kept us on tar­get. Engag­ing. -Anony­mous


Talked about lots of real life sit­u­a­tions and strate­gies to de-esca­late. -Anony­mous


Thought the course was great! Dif­fer­ent tech­niques and rel­a­tive to what we do. -Anony­mous


Enjoyed expe­ri­ences from polic­ing career. Ver­bal judo tac­tics. Enjoyed audi­ence par­tic­i­pa­tion. -Anony­mous


Great ener­gy. Thanks! -Anony­mous


Enjoyed the lit­tle points for what can be used as bar­ri­ers to get between you and anoth­er per­son. I liked the “but” to change your mind­set. -Anony­mous


Liked the con­tact cov­er tech­niques. Ver­bal judo phras­es. -Anony­mous


Appre­ci­at­ed the depth bal­anced with focus on what’s impor­tant. -Anony­mous


Inter­ac­tive. Used our experiences/ sit­u­a­tions for exam­ples. -Anony­mous


Chris was great. Kept our atten­tion the whole time. Leaned a lot. Will be use­ful in my job. -Anony­mous


Appre­ci­ate your life expe­ri­ence sto­ries. They make it real. -Anony­mous


Learned new tech­niques. Engag­ing. Enjoyed dis­cus­sions. -Anony­mous


Real world exam­ples. Class dia­logue. Ver­bal judo. -Anony­mous


Very to the point pre­sen­ter. Well put togeth­er. -Anony­mous


Liked… every­thing. Learned lots! -Anony­mous


Real­ly good. Thank you. Thank you for the prac­ti­cal tools. -Anony­mous


Know­ing what to do when the ball gets hit to you. Thank you Chris. -Anony­mous


Chris was great. The pre­sen­ta­tion was well done. I know I will use this stuff in the work­place. -Anony­mous


Great con­tent. Very help­ful. Use­ful. Nice guy. Fun­ny! -Anony­mous


Liked… the pre­sen­ta­tion and ener­gy. -Anony­mous


All con­tent was valu­able. -Anony­mous


Good key points and strate­gies. -Anony­mous


Cov­ered a broad range of top­ics. -Anony­mous


Ver­bal­ly inter­ac­tive. Relat­able con­tent. Sto­ries to add con­text to a top­ic.-Anony­mous


I have found your tips and tricks to be help­ful. You pro­vid­ed great con­text and under­stand­ing. I’ve done mar­tial arts train­ing and found a lot of your skills aligned with pre­vi­ous knowl­edge. - Anony­mous


Engag­ing. Hon­est. Use­ful. Great! - Anony­mous


Some good info! Tools for aggres­sion was good. Fear- Chal­lenge- Awe­some! — Anony­mous


Engag­ing. All good as a remind­ed of how to deal with dif­fi­cult sit­u­a­tions. Learned some new tech­niques. - Anony­mous


Excel­lent job. You have the life long expe­ri­ence to run this course. You didn’t make me feel like I should fear my job. — Anony­mous


Lots of real exam­ples to make the point about and the­o­ries talked about. — Anonymous


Very infor­ma­tive. Thank you! - Anony­mous


Shar­ing per­son­al expe­ri­ences and mak­ing it rel­e­vant to the audi­ence. Talk­ing about stress response and its indi­vid­u­al­i­ty. Per­son­al tips such as remov­ing the ego from a con­ver­sa­tion. — Anony­mous


Your pre­sen­ta­tion style is great! Loved the sto­ries. Made it real. Great job mak­ing the strate­gies applic­a­ble to our work­place. The por­tion on resilience is often over­looked- thank you for the great way you pre­sent­ed that.  — Anony­mous


Appli­ca­tion of pro­fes­sion­al expe­ri­ences. Appro­pri­ate bal­ance of hard (assault) and soft (resilience) skills. Excel­lent com­mu­ni­ca­tion while pro­vid­ing knowl­edge and also leav­ing room for learn­ers expe­ri­ence. Applic­a­ble con­tent. Appre­ci­ate the oppor­tu­ni­ty to prac­tice “fear”. - Anony­mous


Going over sce­nar­ios that you (Chris) have per­son­al­ly expe­ri­enced. Talk­ing about resilience and debrief­ing. All good info. Thank you. — Anony­mous


Very infor­ma­tive. Great prac­ti­cal exam­ples. Inter­ac­tive and fun. Relat­ed every­thing that you could to the gar­dens. Felt per­son­al and not just like a sem­i­nar. — Anony­mous


I thought the exam­ples given/ used were real­ly good and impact­ful. You did a good job of engag­ing all of our team mem­bers. You did a great job. Thank you for join­ing us today. — Anony­mous


Real world appli­ca­tions. Iden­ti­fy­ing body lan­guage. Dis­cus­sion on out expe­ri­ences. — Anony­mous


Engag­ing with giv­ing examples/ sto­ries. Get­ting out of our seats kept it inter­est­ing and hands on. — Anony­mous


How to intro­duce your­self to come across as being like­able and help­ful. How to posi­tion your­self effec­tive­ly and approach in part­ners. — Anony­mous


Well pre­sent­ed, clear info. Effec­tive use of real sce­nar­ios. Pre­sent­ed had expe­ri­ence. Liked get­ting out of our seat to prac­tice things. Good con­ver­sa­tion over direct info. — Anony­mous


That you can change your mind­set by hav­ing a plan regard­ing per­son­al safe­ty. Lots of valu­able infor­ma­tion regard­ing spac­ing. - Anony­mous


Chris was great (ener­gy and knowl­edge). — Anony­mous