This three-hour sem­i­nar will pro­vide employ­ees with ver­bal and non-ver­bal per­son­al safe­ty skills and strate­gies need­ed to rec­og­nize, reduce, man­age and pro­tect them­selves from aggres­sive and confrontational/violent behav­iour in the work­place.

Sheep­dog Self-Pro­tec­tion Inc is one of the only com­pa­nies in West­ern Cana­da to deliv­er train­ing spe­cif­ic to Man­ag­ing Aggres­sive Peo­ple in and out of the work­place. Pre­vi­ous­ly deliv­ered through Per­son­al Pro­tec­tion Sys­tems Inc, the MAP pro­gram has been deliv­ered to Fed­er­al, Provin­cial and Munic­i­pal gov­ern­ment, as well as to the pri­vate indus­try, since 1993.

While oth­ers in our indus­try seek out police endorse­ments, or adver­tise that they have or do work with law enforce­ment, “WE ARE” cur­rent or retired law enforce­ment pro­fes­sion­als, and bring this expe­ri­ence and pedi­gree to all our pro­grams. There is a dif­fer­ence!

No mat­ter what the job, this pro­gram will help your orga­ni­za­tion to min­i­mize risk, and pro­vide employ­ees with real­is­tic skills to safe­ly man­age non-ver­bal, ver­bal, and even phys­i­cal aggres­sion. A safe work­place envi­ron­ment pro­motes employ­ee well­ness, reduces fear and anx­i­ety and helps to build employ­ee con­fi­dence, which in turn has a pos­i­tive impact on improv­ing client ser­vices.

Whether you are look­ing for vio­lence pre­ven­tion train­ing to meet the require­ments of the Provin­cial Occu­pa­tion­al Health and Safe­ty Reg­u­la­tions, or train­ing to reduce the anx­i­ety and stress of employ­ees due to fore­see­able vio­lence issues, our pro­gram “Man­ag­ing Aggres­sive Peo­ple” can meet and exceed your needs.


Top­ics Include:

  • Prox­emics (space) as it relates to per­son­al Safe­ty
  • Per­son­al zones and how they can be used to de-esca­late aggres­sive behav­iour
  • Why the “reac­tionary gap” is so impor­tant to employ­ee safe­ty
  • How to approach or cre­ate dis­tance from an aggres­sive per­son
  • How to avoid “cor­ner­ing” tech­niques when inter­act­ing with clients
  • The use of “team tac­tics” to enhance per­son­al safe­ty
  • Choice” com­mu­ni­ca­tion skills to use when de-esca­lat­ing aggres­sive behav­iour
  • How vol­ume, tone, pitch, and rate of speech can work to your favour or detri­ment
  • The pow­er of Neu­ro Lin­guis­tic Psy­chol­o­gy (NLP) as it relates to employ­ee safe­ty
  • Pre-Assaultive body cues to assess if a per­son is about assault you
  • How to change from threat­ened to challenged/ con­fi­dent mind­set when deal­ing with a prob­lem­at­ic client

Sem­i­nar Length:

3 Hours


Class Size:

Unlim­it­ed


Sem­i­nar Cost:

$995 (plus GST)

Prices list­ed reflect pro­grams deliv­ered in the Greater Vic­to­ria area.  For those who are inter­est­ed in our pro­grams out­side of Greater Vic­to­ria, please con­tact us direct­ly for a quote


About the Instruc­tor: 

Chris Spar­go: Chris retired from law enforce­ment in 2018 after 29 years of polic­ing. Chris spent 13 years as a Sergeant, 18 years as a firearms instruc­tor, and 16 years on the Emer­gency Response Team. His back­ground includes patrol, bikes, beat, traf­fic, crowd man­age­ment, inter­nal inves­ti­ga­tions, oper­a­tional plan­ning, and train­ing.  Chris is the lead instruc­tor for “Man­ag­ing Aggres­sive Peo­ple” and assists in the deliv­ery of sev­er­al oth­er pro­grams deliv­ered by Sheep­dog Self-Pro­tec­tion Inc.